The tax you are paying without noticing
Count how many times a week you type some version of this: I am an operations manager at a mid sized logistics firm, our tone is friendly but direct, the client is Harrow Foods, they hate jargon, please keep it under 200 words.
Thirty seconds a go. Fifteen times a week. That is not the real cost though. The real cost is that you never type it identically twice, so the output drifts, and you spend longer fixing the drift than you spent explaining yourself in the first place.
The fix is a concept rather than a button: put your standing context somewhere reusable, so every conversation starts already knowing who you are.
In plain English
- Reusable context:
- The background about you and your work that applies to most conversations, written down once instead of retyped.
- Project:
- A workspace that holds a set of instructions and reference files, so conversations started inside it already know your background.
- Custom instructions:
- Standing directions that apply to every chat in that workspace. Your role, your tone, your rules.
- Reference file:
- A document you attach once so the assistant can consult it instead of you pasting it repeatedly.
The concept first
Every conversation you start is amnesiac by default. It knows nothing about your job, your clients or your preferences until you tell it. Reusable context means writing that background down once, in a place the assistant reads automatically, so the conversation begins informed.
There are two levels of this, and you want both.
The first is instructions: a short standing description of your role, your audience, your tone and your hard rules. The second is reference material: the actual documents you keep quoting from, such as your style guide, your service list, last quarter's numbers or the template your team insists on.
In Claude this lives in a feature called Projects, roughly where your conversations are organised. The exact naming and layout change from time to time, and what is included can vary by plan, so look around rather than hunting for a specific button. The concept works even if the interface has moved: one place holding your standing instructions plus your reference documents.
What good standing instructions look like
The common mistake is writing them like a job description. Nobody needs your mission statement. What helps is anything that changes how the output should read.
โ Weak prompt
Prompt
I work in operations. Please be helpful and professional.
Output
Certainly! I would be delighted to assist you with your operational requirements today...
Nothing here changes a single sentence of the output. Helpful and professional is the default anyway.
โ Good prompt
Prompt
I manage operations for a logistics firm with 40 staff. I write mostly to warehouse supervisors and to three client contacts. Short sentences, no corporate padding, British spelling. Never invent a delivery date or a cost. If a fact is missing, write GAP rather than guessing.
Output
Two options for Thursday's shortfall. GAP: I do not have the current agency rate, so the cost line is blank...
Audience, tone, spelling and a rule about missing facts. Every line of it changes the output.
Write yours by filling in the blanks below and pasting the result into your standing instructions.
ABOUT ME
I am a [role] at a [size and type of organisation].
The people I write to most: [who they are, and how formal they expect me to be].
What I am usually trying to achieve: [chase, inform, persuade, reassure].
HOW I WRITE
Sentence length: [short and plain / longer and considered].
Spelling: [British / American].
Words I never use: [list the ones that make you wince].
Default length unless I say otherwise: [under 200 words].
RULES THAT DO NOT BEND
Never invent a date, figure, price or name. Write GAP instead.
If my request is ambiguous, ask one clarifying question before writing.
Do not open with a compliment or close with an offer of further assistance.
Checkpoint
Standing context is anything that would change the output. Your mission statement is not that. Your audience, tone and hard rules are.
Then add the documents
Instructions cover how you write. Reference files cover what you know. Attach the handful of documents you find yourself quoting from: the service descriptions, the pricing rules, the escalation policy, two emails that sound exactly like you.
Keep it lean. Ten well chosen documents beat a hundred, because a folder stuffed with three years of drafts makes it harder, not easier, to find the right answer. If a document is out of date, replace it rather than adding the newer one alongside.
Before I ask you anything, tell me what you already know about me and my work
from the instructions and files you have.
List it as: my role, who I write to, my tone rules, and the reference documents
you can see.
Then tell me the three most useful things I have NOT given you, that would make
your answers noticeably better.
That test is the whole lesson in one prompt. If the answer is thin, your context is thin, and you now know exactly what to add.
Separate workspaces beat one giant one
One workspace per recurring situation works better than a single everything workspace. A client, a report, a recruitment round. Each gets its own instructions and its own files, and none of them bleeds into the others.
CLIENT: [name]
What they do: [one line].
Who I deal with: [names, roles, and how they like to be addressed].
History that matters: [the complaint, the renewal, the thing not to mention].
Their preferences: [format, length, level of detail].
Recurring work I do for them: [the weekly report, the monthly invoice summary].
When drafting for this client, follow the tone above and never quote a figure
that is not in the attached documents.
Standing context is convenient, which makes it easy to over share. Do not park anything in there you would not want sitting in a shared drive: personal data about named individuals, contract terms under confidentiality, anything covered by a policy you would struggle to explain breaking.
Set this up once and the next lesson gets much easier, because scheduled work runs without you sitting there to explain the background.
๐ Quiz
Question 1 of 4What is the main problem that reusable context solves?